Staff Quiz Please complete the below questions as best you can! Be thorough! Please enable JavaScript in your browser to complete this form. - Step 1 of 3Name *Surname *Email *Your current branch? *BoskruinBoxburgBryanstonCenturionClearwaterDainfernGlenvistaKyalamiMenlynMidrandMorningsideVictory ParkuMhlangaNextQuestion 1: How can I join FightClub? *Question 2: Can i pay cash for my fees? *Question 3: What Group Classes options does FC have? *Question 4: Can i join for only 1 month? *Question 5: Is the pricing the same for 6, 12 and 24 months? *Question 6: Can I do a trial session? *Question 7: Where and how can I buy gloves? *Question 8: What is the WC upgrade? *Question 9: Do I need to book to attend sessions? *Question 10: Can I freeze my account? *Question 11: Is there a penalty if I cancel before my period is completed? *Question 12: What happens if I book extra sessions? *Question 13: What happens with sessions I have booked but did not attend? *Question 14: How do I make changes to my membership, like banking details and debit order dates etc? *Question 15: Can I carry unused sessions over to the following month? *Question 16: What is our downgrade policy? and how would you explain this to a member in simple terms? *Question 17: What payment options do we offer clients who have failed debit order? (need more than just alternative dates offered for re-debit) *Question 18: When a member rejoins on a month to month what is the process ? and what do they get that new month to month clients wont get? *Question 19: For what reason would a clients booking profile be blocked? *Question 20: How do clients view trainers profiles? and what is the link? *PreviousNextQuestion 21: What is the correct way for admins to complete their daily class roster? *Question 22: Do all your 5am trainers know how to view sessions? and explain what you have shown them? and what are the logins you have provided them with? *Question 23: How do we assist people on the chat wanting to cancel or move their sessions? *Question 24: Members who cant access the manage sessions tab on the app, what is the process of fixing said error? *Question 25: What do we do with clients who have not booked a session but arrived to attend a session? *Question 26: Can I upgrade or downgrade my package? *Question 27: How can I make a admin / accounts query? *Question 28: Can I bring a friend to try it out? *Question 29: What is FC Banking details ? *Question 30: How long in advance do I have to book a class? and a PVT session? also how long in advance do I have to cancel if I can't attend? *Question 31: Am I limited to 1 trainer for PVT Sesions ? *Question 32: Am I limited to 1 club? *Question 33: Explain the class strucutre? *Question 34: Explaint PVT session structure? *Question 35: Can my 12 year old join? *Qestion 36: Can I split the payments between 2 people for 2 on 1 sessions and the family/couples combo? *Question 37: What is the process to do a daily check? *Question 38:Do you have to physically check items on the daily check? *Question 39: What are the trainers work hours? *Question 40: What music do we play at the club? *Question 41: When do we do a walkthrough of the club? *Question 42: How do we do water sales? *Question 43: How do we deal with maintenance issues? *Question 44: What is the purpose of Freshdesk? *Question 45: How do the WC Gloves get distributed? *Question 46: Is it ok to leave the club unattended? * Question 47: If a trainer is not at work, is it ok to say they are? *Question 48: What time is the staff register done? *Question 49: How do we deal with sessions booked for a trainer that is absent the day? * Question 50: Explain how the free joining month works, and which package options qualifies? *Question 51: Do you need to members attending sessions to be checked ensure they are booked? *Question 52: What is the best response to a client if we are not sure what the answer is? *Question 53: Can trainers use their own stations? *Question 54: Do the stations stay out the whole week? *Question 55: What is the fucntion of a e-mandate ticket allocated to the club? *Question 56: What time is the class schedule due dialy? *Question 57: Explain the 7 day satisfaction gaurantee? *Question 58: How far in advance can you book ? *Question 58: Do. you know how to create a ticker from chat, and why you would create a ticket? *EmailSubmit Quiz